Michelin "Accompanying Cars" Receives "Best Service Features Award" in 2011
The reporter was informed on July 28, 2011 that Michelin (China) Investment Co., Ltd.'s original consumer service plan - "Accompanying You" has won the "Best China Service Award" from 2010 to 2011. The award is a high degree of recognition for Michelin's "Accompanying Yourself" project service quality.
The selection of China's Best Customer Service Awards was jointly organized by the China Association for Trade in Services and the China Information Association. After six years of development, it has been recognized by the business community as an authoritative yardstick for assessing the level of corporate service and has become the most influential authority in China. one. The criteria for this selection were to comprehensively evaluate the customer service of the company from the perspective of customer experience, to make unannounced visits to the corporate service hotline, online channels, etc. in the way of mysterious customers, and to carry out on-site evaluations of companies that were included in the review stage. The Michelin “Go with you†project won this award with its unique service, good service capabilities and image, comprehensive service quality assessment system and outstanding management performance.
Mr. Xia Yifu, President of Michelin (China) Investment Co., Ltd., said: "Michelin's mission is to contribute to the sustainable mobility of people and goods. With a century-long innovation, Michelin is committed to a product that balances performance and reliability. The services to meet the different needs of consumers.As an innovative consumer service plan, 'Follow you' reflects Michelin's efforts to meet the needs of Chinese consumers, and also shows that Michelin's commitment to the Chinese market has always been the same , and make unremitting efforts for road safety in China."
The Michelin “Follow You†24-hour national road rescue service, as the first comprehensive and professional tire after-sales consumer service program on the domestic market, has always provided consumers with comprehensive care, allowing them to travel all the way to the streets and enjoy the entire process without worry. Michelin "According to You" service members can get free access to five exclusive services, namely 24-hour roadside assistance service, tire darting free repair service, free periodic tire service reminder service, tire quality assurance service and various VIP user exclusive services. . At present, "According to you" is also the only service plan in China's tire industry that can provide 24-hour national road rescue service.
Since Michelin's "After You" official launch in 2006, about 3,100 Michelin-designated retailers nationwide have joined the scheme. More than 1.6 million registered members have successfully rescued more than 60,000 vehicles, and "according to you" for 24 hours. The number of cities covered by free roadside assistance services nationwide has approached 230, and the average arrival time of roadside assistance has continued to decrease. Users' satisfaction with rescue services is as high as 95%. In five years, more than 70,000 users have enjoyed free tire repair services to ensure traffic safety; 7 million tire safety checks and replacement free reminders have been sent to consumers. In addition, Michelin has also designed a series of exciting VIP member activities, such as the “Awards for Your People’s Essay Contestâ€, “Michelin Safe City Classroom†and “Malaysia Sepang Speedway Tourâ€, “Intercontinental Le Mans†The series of events such as the Zhuhai Station in China will be truly integrated into the daily life of consumers.
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