Bus rental service specification released

Recently, the province has compiled and announced the “Shandong Provincial Urban Public Steam Tram Passenger Service Specification (for Trial Implementation)” and “Shandong Province Taxi Passenger Transport Service Specification (Trial)”. This is the result of the reform of the Ministry of Public Transport and the lease of taxis to the transportation sector. The first two industry specifications were promulgated. The special provisions for passenger transport rental, the implementation of shifts at the peak shift, and vehicles that do not display the "suspension" mark must not be rejected.

No "pause" is displayed and no rejection is allowed

Regarding the issues of refusal of the citizens concerned and the service of telephone calls, the standard has made advocacy, including the implementation of shifts at the peak of shifts. Vehicles that do not display the “suspension” mark must not refuse to accept 32 specific regulations, and the call service personnel ring at the telephone. 6 specific rules such as answering calls within 5 times. The driver is required to detour the road without any reason, if there is traffic jam, the road is temporarily closed or the passenger changes his destination, the original driving route needs to be changed. The opinions of the passengers should be solicited; discourage and stop the smoking in the car, littering the waste, etc.; , picking customers, refusing to load, slamming passengers, and suspending business without reason; without the consent of the passengers, not soliciting others to ride. At the same time, it also regulates special circumstances: If a passenger is drunk and cannot identify a destination and refuses to get off, call the police for help.

Brother Talks to Passengers Must Not Spread Rumors

Taxi driver service standards include placing 24 service regulations (certificates) issued by the road transportation management agency in a prominent position, not concocting, listening to and spreading rumors when talking with passengers, and requiring drivers to neatly comb their hair. , And often shampoo, diligently take a bath and change clothes, maintain personal hygiene, nails trim properly; do not make paratroops outside the car, spitting and other uncivilized behavior, do not sell passengers shopping, food and leisure and entertainment and other items.

In the past, many women did not dare to take a taxi at night and many women went to remote areas and were injured. For this purpose, in the aspect of safe operation, 16 specific regulations, including reporting to the operator or relevant departments and handling related procedures, including the release of provincial, municipal, county or night-time remote and remote areas, were issued.

Apologises need to arrive after the car service arrives

The newspaper has previously reported that "car service is like furnishings." For this problem, there is also a specific service specification: For the call service, after receiving an appointment for a call from a passenger, the driver is arranged to provide a call service and the vehicle and passengers are immediately served. Information is provided to passengers and drivers respectively.

If the call service cannot be provided, passengers will be notified immediately. After the driver receives the scheduled task, he arrives at the scheduled place on time. If the passenger does not appear outside the scheduled time, he can contact the telesales service staff and leave after agreeing. When the driver cannot reach the scheduled place on time, he should contact the dispatch center in advance to reschedule the vehicle; if the time has been approached, the telesales service staff should call the passenger to express apology and explain the situation, requesting him to wait or change to another means of transportation. After the passenger gets on the bus, the driver informs the dispatch center. Reporters Sun Heng <br> <br> try to avoid braking and other written specification bus passenger

Recently, the reporter learned from the Provincial Department of Transportation that “the bus window glass and top windows must be pushed and pulled flexibly” and “drivers should not eat odor-stable foods”, etc. are written into the “Shandong Provincial Urban Public Steam Tram Passenger Transport Service Specification (Trial)” 》

Some elderly residents have reported that when they took the bus, they did not experience a reaction to an emergency brake, a bruised arm or a twisted body, but they felt that the driver was not easy. I'm sorry to be accused in person.

In the "Standard for Public Transport of Urban Public Tramways in Shandong Province (Trial Implementation)", the province has standardized on the non-standard services that some citizens have expressed their opinions and divided them into services, service facilities, operating services, and safe operation. Advocacy, requiring the driver to avoid sudden braking, "appropriate use of the brakes in the future."

In addition, in the “Bus Service Specification”, operators are also required to establish a complaint reporting mechanism to respond to passenger complaints within 3 working days.

In addition, for bus-operated vehicles, in addition to the requirements for old, young, sick, disabled, pregnant, and infant-only passenger seats in the passenger compartment, it is also required that the doors be flexible and safe to open and close, and that there are strips or buffers to prevent pinching of passengers. The device, the window glass and the top window are in good condition, push and pull is flexible, and there is no water leakage after closing. A protective barrier is installed at the front windshield of the upper deck car of the double decker vehicle; safety and security protection facilities are provided at the parts of the passenger's head that are easy to touch, and the sign “No upper deck is allowed to stand” is displayed in the compartment.

In addition to the proper application of brakes and complaints within 3 working days after the complaint is received, in terms of operating service standards, the “Service Specification” also requires the driver to pass the road transport management agency examination, obtain a professional qualification certificate, wear a uniform logo, and use Putonghua. Politely treat guests and avoid foods with odors. In the process of driving, obey the traffic laws and regulations, judge the situation correctly, not whistle whistle, do not answer the mobile phone when driving, and do not talk with passengers.